Frequently Asked Questions
Find answers to common questions here. Contact us if you need more help!
Refund
We offer refunds for orders that meet our return criteria. If you are unsatisfied with your purchase or if the product is damaged or defective, please contact us within 7 days of receiving your order. Once we receive the returned item, we will process your refund to the original payment method.
To request a refund, please contact our customer support team at support@kruthikadesigner.com or call us at [Your phone number]. Include your order number, product details, and reason for the refund request. We will guide you through the process.
- Custom-made or personalized sarees and lehengas (unless defective).
- Items purchased during a sale or with a discount (unless defective or damaged).
- Any item that has been used or altered.
Delivery
- Domestic Orders: Orders typically arrive within 5-7 business days.
- International Orders: Delivery can take between 7-21 business days, depending on the destination and customs clearance.
- Once an order is confirmed, the shipping address cannot be changed. If there is an error in your address, please contact our customer service team as soon as possible, and we will do our best to assist you before the order is dispatched.
- After your order has been shipped, you will receive an email with a tracking number and a link to track your package via our shipping partner’s website.
Shipping & Returns
- Domestic Shipping: Shipping charges are calculated based on the delivery address and weight of the order. You can view the total shipping cost at checkout.
- International Shipping: Shipping charges for international orders are also calculated during checkout. Additional customs duties or taxes may apply, which are the responsibility of the customer.
- Yes, we offer returns and exchanges within 7-10 days of receiving your order, provided the item is unused and in its original condition with tags attached. Please refer to our Return & Exchange Policy for more details.
- Yes, we offer expedited shipping for an additional charge. During the checkout process, you can choose an expedited shipping method that best suits your needs.
Payment
We accept a wide range of payment methods, including:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- UPI (Unified Payments Interface)
- Net Banking
- Wallets (PhonePe, Paytm, Google Pay, etc.)
- Cash on Delivery (COD) (available for domestic orders)
Yes, absolutely! We use secure payment gateways to ensure your payment information is protected. Our payment system is encrypted to maintain the security and confidentiality of your personal and financial details.
Once your payment is processed and the order is confirmed, we cannot modify or cancel the order. Please ensure all details are correct before completing the payment. If you need assistance, contact us immediately, and we will assist you as much as possible.
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